Delete Your Account

Last updated · May 17, 2026

You can request that your Sproutly account and all data associated with it be permanently deleted. We'll process the request within 30 daysand email you when it's done.

What gets deleted

  • Your profile (name, email, avatar, cohort).
  • All focus sessions, tasks, subjects, and techniques.
  • Your forest, sprouts balance, wallet history, and any in-app purchases (subscription renewals are managed by Google Play / Apple — cancel separately if you have an active one).
  • Achievement badges, streak history, and leaderboard entries.
  • Device tokens, settings, and push-notification subscriptions.

What we keep

  • Anonymised counters used for aggregate analytics (e.g. total sessions across all users) — these cannot be traced back to you.
  • Records we're required to retain by law (e.g. payment receipts for purchases) for the statutory period.

How to request deletion

Pick whichever is easier for you:

Option 1 — From inside the app

Sign in to Sproutly → Settings → Delete account. The button is in the Account section at the top of the screen. You'll be asked to confirm, and the deletion runs immediately.

Option 2 — By email

Send a message to support@sproutly.moia.fun from the email address you use to sign in to Sproutly. Tap the link above and your mail client will open with the right subject line and a short template ready to send.

We use the “from” address as proof of ownership — if you can't send from your sign-in email, include a note explaining the situation and we'll verify another way.

Timeline

  • Within 72 hours— we'll reply confirming we've received the request.
  • Within 30 days — your account and the data listed above are permanently deleted from our active systems.
  • Within 90 days — residual copies in our backup systems roll off and are overwritten.

If you change your mind

You can cancel a pending deletion any time before it processes by replying to our confirmation email. Once the deletion runs we can't recover anything — your forest, sessions, streak, and sprout balance are gone for good.

Questions

Email support@sproutly.moia.fun. We read every message.